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Upon acceptance of your filing by SIAC, you will receive an email invitation to access your case details through the Parties Portal. Please check your spam or junk folder if you have not received the email invitation. Once you accept the invitation, you will be able to access the Parties Portal.

In the Parties Portal, you can view case information, the SIAC Case Team assigned to your case, and details of your tribunal (when constituted). You will also be able to upload submissions and documents through the Parties Portal, and the recipients will receive email notifications when files have been uploaded.

Please refer to the How to Guides for additional information.

Upon appointment as an arbitrator, you will receive an email invitation to access your case details through the Arbitrators Portal. Please check your spam or junk folder if you have not received the email invitation. Once you accept the invitation, you will be able to access the Arbitrators Portal. In the Arbitrators Portal, you can view case information, the SIAC Case Team assigned to your case, and details of the parties. You will also be able to upload any documents, and the recipients will receive email notifications when files have been uploaded.

Please refer to the How to Guides for additional information.

You can update your arbitrator profile and associated details through the Arbitrators Portal. For guidance, refer to the 'How to Guide for Arbitrators' or contact the SIAC Case Team assigned to your case for support.

As soon as practicable after the constitution of the tribunal, typically in the tribunal’s first case management conference with parties, the tribunal is encouraged to discuss the use of Gateway and its scope with the Parties, including the following matters:

i) Whether Gateway will be used for uploading all submissions, correspondence and other documents (thereby maintaining a full record on Gateway) or only for certain filings, with other documents being shared by email or other methods.

ii) Whether Gateway’s email notifications (such as those set out at Annex 1 herein) indicating that a document has been uploaded will suffice or will the parties and the tribunal require a party filing a document to communicate such filing and uploading to everyone by way of a separate email.

iii) Whether correspondence and submissions in the arbitration ought to be sent by email, with supporting documents or bundles to be uploaded on Gateway.

Following such discussion, the tribunal ought to record the agreed scope of use of Gateway in a Procedural Order, to be uploaded on Gateway.

Please note that if parties and tribunal agree not to use Gateway, the SIAC Case Team will still upload all written communications (including emails, applications, submissions, witness statements, expert reports, procedural orders, decisions, awards, and other correspondence and documents) on Gateway so that the record of the arbitration is readily available for access, if necessary.

Yes, parties can continue to communicate via email, which remains a valid form of communication. However, we encourage using Gateway to upload correspondence, submissions, and documents in the arbitration for maintaining a readily accessible record of the arbitration, which in turn allows for better efficiency and streamlined case management.

Yes, users can use the same profile to access multiple arbitrations with SIAC. The platform will provide access to all previous and ongoing cases associated with the profile. For law firms and teams, a filing account may be set up, which will allow all users with the login details to e-file and access their cases.

Once in the case management phase, additional users can be added by SIAC, allowing for collaborative access. Users can also designate specific email addresses to be added by SIAC.

While Gateway facilitates electronic filings and ease of access by parties and tribunals, parties must still exercise due diligence regarding delivery and service requirements in accordance with any applicable laws. It is important to note that service of submissions, correspondence, and documents to any persons remains the responsibility of the relevant party. The platform is designed to enhance convenience, but normal methods of service may continue to be relevant depending on the terms of the agreement between parties, and any applicable laws.

Yes, parties are free to agree on the extent of their use of the platform. We encourage parties to discuss the use of Gateway with their tribunals at the outset of their arbitration. As the platform is designed to provide ease of access, and enhance efficiency in the arbitration process, we encourage parties and tribunals to use the platform.

Currently, the platform serves as an e-filing and document management system. At this stage, communications between the tribunal, SIAC, and parties may still occur outside the platform through email. However, there are plans to develop the platform into a more interactive tool that could facilitate real-time communication, including instant messaging and a more integrated case management experience. This is part of our vision for the future, where the platform evolves into a comprehensive, one-stop solution for case administration at SIAC.

Yes, users can upload, search, and filter documents within the platform. There are pre-set folder structures, although some folders are accessible only by SIAC. The platform is designed to accommodate various document management needs while maintaining certain controls to ensure security and organisation.

Yes, there is a document library within the platform. Users will have access to this library, but some folders are restricted to access by SIAC only. This setup ensures that confidential or sensitive information is appropriately managed.

If you encounter issues downloading documents, try refreshing the page and check if your permissions allow for download access.

If necessary, users should contact the SIAC Case Team in charge of your case to resolve any issues.

The platform includes an auto-scan feature for document uploads, ensuring that documents meet specific criteria before being accepted. The auto scan also vets for viruses in uploads. Please refer to the Gateway Terms and Conditions for the terms of use.

Parties and tribunals cannot delete or make amendments to the files once uploaded, and must request the SIAC Case Team in charge of the case for assistance to do so. Parties and tribunals can create their own folders but cannot shift documents within these folders. For better organisation, SIAC will categorise documents into relevant folder structures, which will be visible to the parties and the tribunal.

Users can utilise the search, filter, and upload features to manage their documents effectively.

No, the platform does not currently have a feature to flag documents as urgent. Users should rely on traditional methods of communication for urgent matters.

No, the platform does not support the conduct of hearings. It is an e-filing and document management system.

No, the platform does not include a calendar feature for tracking case progression at this time.

Yes, documents will retain the file names assigned by users.

This feature is not available currently but is planned for future updates.

Yes, additional users can be added by request to the SIAC Case Team. There is no practical limit on the number of users who can be added on behalf of parties.

Yes, parties should utilise the most appropriate means of delivery and service as prescribed by the terms of the agreement between parties and any applicable laws. The platform does not override such prescriptions.